Work From Job For Email & Chat Process @ Aegis Bangalore

from 0 to 2 year(s) of Experience
Bengaluru

Job Description

Roles and Responsibilities

  • Comprehend and process all email and chat correspondences from customers in a timely manner 
  • Provide successful research resolution to all customer by replying in a prompt and professional manner via email and chat 
  • Complete all customer care follow-ups in a timely fashion 
  • Maintain a positive and professional working relationship with peers, management and support resources, with a constant commitment to teamwork and exemplary customer service 
  • Provide alternatives & Superior customer experience on emails and chat 
  • Ability to take quick decisions and respond to customer inquiries in an appropriate manner 
  • Be nimble and flexible to serve in multi-channel environment as per business requirement Quick navigation ability, Web say & basic troubleshooting knowledge 
  • Knowledge of MS word and MS Excel 


Desired Candidate Profile

  • Email / Chat support experience* 
  • Experience on Web Hosting*
  • Good communication skills* 
  • 6 days working* 
  • Rotational Shift* 
  • Day Shift between 9 to 9
  • Should have own laptop or desktop at home
  • Should have good internet Connectivity at home.


Perks and Benefits


Salary: INR 2,50,000 - 2,75,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Training

Role:Technical/Process Trainer

Keyskills

Desired Candidate Profile

Please refer to the Job description above

Education-

UG:Graduation Not Required

Company Profile

Aegis Customer Support Services Private Limited.

https://www.startek.com/

View Contact Details+

Contact Company:Aegis Customer Support Services Private Limited.

Address :Startek 41, St. Johns Road,Old Lakshmi Theatre Building,Bangalore-560042