Required Asst. Manager Quality for Telecom Process at Aegis
1. Good Analytical skills
2. Must have handled Transactional Quality teams
3.Must have exposure to basic quality tools, calibration processes & coaching
4. Must be proficient in MS Excel
Key Responsibility Areas:
Preferred Experience with Domestic BPO Operations
Oversee the planning, interpretation, implementation and application of clients requirement to meet quality delivery metrics of the center
Set quality guidelines and communicate expectations to team members
Conduct gap analysis Analyze trends and find ways to improve the effectiveness and efficiency of the projects and bring continuous improvement in quality processes
Anticipates client needs and potential problems. Seeks out ways to increase client satisfaction
Maintaining MIS reports and conducting quality reviews with clients
looking for immediate join prefer Native of Vijayawada candidates
With the Subject Line of Applying for Quality Asst Manager -Source Through Naukri
Contact : 9392097939
Salary: INR 2,00,000 - 4,00,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Team Leader-Quality Assurance/Quality Control
Desired Candidate Profile
Doctorate:Doctorate Not Required
Aegis Customer Support Services Private Limited.
o 1 Global Enterprise
o Over 46,000 people globally, 89 nationalities and 38 languages
o 54 Global Locations - presence in 13 countries
o Extensive and rich experience in 8 industries
o Best in class Service solutions, Technology solutions and Customer Engagement.
Contact Company:Aegis Customer Support Services Private Limited.