Aegis is Hiring For Quality Manager For Vijayawada -vijayawada Native

from 2 to 5 year(s) of Experience

Job Description

Job description

Required Asst. Manager Quality for Telecom Process at Aegis

1. Good Analytical skills
2. Must have handled Transactional Quality teams
3.Must have exposure to basic quality tools, calibration processes & coaching
4. Must be proficient in MS Excel

Key Responsibility Areas:

Preferred Experience with Domestic BPO Operations

Oversee the planning, interpretation, implementation and application of clients requirement to meet quality delivery metrics of the center

Set quality guidelines and communicate expectations to team members

Conduct gap analysis Analyze trends and find ways to improve the effectiveness and efficiency of the projects and bring continuous improvement in quality processes

Anticipates client needs and potential problems. Seeks out ways to increase client satisfaction

Maintaining MIS reports and conducting quality reviews with clients

looking for immediate join prefer  Native of Vijayawada candidates 

With the Subject Line of Applying for Quality Asst Manager -Source Through Naukri

Contact : 9392097939

Salary: INR 2,00,000 - 4,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Team Leader-Quality Assurance/Quality Control


Desired Candidate Profile

Please refer to the Job description above


Doctorate:Doctorate Not Required

Company Profile

Aegis Customer Support Services Private Limited.

Global Provider of Technology enabled Business Process Outsourcing Solutions
o 1 Global Enterprise
o Over 46,000 people globally, 89 nationalities and 38 languages
o 54 Global Locations - presence in 13 countries
o Extensive and rich experience in 8 industries
o Best in class Service solutions, Technology solutions and Customer Engagement.
View Contact Details+

Recruiter Name:Deepthi

Contact Company:Aegis Customer Support Services Private Limited.