Urgent opening For International NON Voice process. Contact HR Dorothy

0 - 5 Years

Job Description


The opening is for International inbound Voice & NON Voice process.
Write Dorothy on top of your CV.


- Flexible in US Shifts
- Minimum typing speed required is 35 WPM for NON Voice process.

Required Skills

- Responsible for dealing with Customers.
- Excellent Communication in English
- Any graduate / 10+2 pass / B.Tech Can Apply


1. Fixed quarterly bonus over and above salary
2. Home drop
3. Fixed salary 
4. PF & ESI

13 K to 15 K CTC
In hand : 10 K 12 + Incentives

Walk in Time: 10 a.m
NOTE - Write Dorothy on top of your CV.
Job Location: Kolkata
Venue: Aegis Customer Support Services Private Limited
Collage More, Gate Number 1,
Y-16, Block- EP, Sec 5 Salt Lake, Kolkata 700091


Salary: INR 1,00,000 - 2,00,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Associate/Senior Associate -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above

Company Profile

Aegis Customer Support Services Private Limited.

Denver-based StarTek, Inc. provides process management outsourcing services to major corporations in the telecommunications and computer industries, including supply chain management, provisioning management, customer care, product and technical support, and e-commerce fulfillment. The public company, listed on the New York Stock Exchange, maintains 20 North American operational facilities, seven of which are located in Canada. StarTek also owns Domain.com, a subsidiary that owns a number of Internet domain names, including wedding.com and airlines.com.


StarTek was cofounded by Arthur Emmet Stephenson, Jr. He was born in Louisiana in 1945, the son of a businessman, Arthur Emmet Stephenson, Sr., who owned real estate, an automobile dealership, a manufacturing company, and a bank. The younger Stephenson was exposed to the world of commerce at an early age. By 12 he was sitting in on bank board meetings with his father. As he recalled later in life, "It never occurred to me to do anything other than start my own business." He graduated first in his class at Louisiana State University, receiving a bachelor's degree in finance in 1967, and while at LSU spent some time in Washington, D.C., working as an administrative aide to U.S. Senator Russell Long. Stephenson then entered Harvard Business School, earning a Master's of Business Administration two years later. During his time in Boston he picked up some practical business experience by serving as a security analyst for Fidelity Funds. After graduating from Harvard, he went into business for himself, eventually launching a dozen companies, one of which was StarTek.

StarTek was founded as StarPak, Inc. in 1987 by Stephenson, who provided the money, and Michael W. Morgan, 15 years younger, who provided the expertise. Like Stephenson, Morgan got an early start in business. When he was just 12 he made a successful bid to service his father's arcade business. Later he worked in a variety of jobs, including sign painting and the training of Arabian horses. He also became involved in a venture in California that packaged and distributed software. When that business shut down, he recognized that the trend of downsizing in the software publishing industry would open up an opportunity for a company to provide software packaging and distribution services on an outsourcing basis. Stephenson put up the money and Morgan did the legwork in setting up the business in Greeley, Colorado. In 1990 Morgan became president and chief executive officer, and Stephenson served as chairman of the board.

Initially, StarPak duplicated customers' software, packaged it, and shipped it. The company soon moved toward offering complete product fulfillment. In 1989 a phone order service was added, followed in 1991 by technical support services. Corporate customers included Federal Express, IBM, Hewlett-Packard, and Sony. Work was done out of a pair of Greeley sites, a former health club and a former mobile-home factory. As the business expanded in the 1990s, StarPak bought the old Western Electric building in nearby Aurora, Colorado. A 1996 Denver Post article offered a glimpse of the way the business worked, using a CD-ROM commemorating Ohio State University's football history as an example. The independent software company "promotes the CD with a telephone number that rings in one of StarPak's Greeley buildings. The consumer pays for the disk by credit card and as the order is entered, a mailing label is printed, the disk is pulled from inventory and can be shipped within hours." For software that required technical support, StarPak trained people to provide help via toll-free telephone lines.

StarPak opened a facility in Singapore and gained a foothold in the European market by establishing a subsidiary in the United Kingdom. During the mid-1990s, StarPak also branched into the Internet field. Subsidiary Domain.com was formed and the company secured the rights to some three dozen web site addresses, paying $50 apiece. Stephenson kept the web site names close to the vest, but some of his favorites were gifts.com, wedding.com, and airlines.com. He also bided his time looking for partners to commercialize the sites, convinced that by having the right domain name a company did not have to spend nearly as much money in building the brand. According to a 1999 Wall Street Journal article, "That logic hasn't been lost on others pursuing Internet entry. I've been offered millions for some of these names, well into seven figures for some of them."

1996 IPO

StarPak's revenues grew steadily in the early 1990s, totaling $23 million in 1993 and increasing to $71.6 million in 1996. On December 30, 1996, Stephenson incorporated StarTek, Inc. in Delaware and two days later it acquired StarPak in preparation for taking the business public. With Morgan Stanley & Co. and Donaldson, Lufkin & Jenrette Securities Corp. serving as underwriters, the initial public offering (IPO) of stock, priced at $15 per share, netted the company more than $40 million. Nearly $10 million of that amount was earmarked to pay down debt, another $5.5 million repaid Stephenson, and more than $31 million became working capital to support StarTek's strong growth. In 1997 some of that money would be put to use in building a new Colorado facility and expanding the United Kingdom operation. When its first year as a public company was completed, StarTek reported a 25 percent increase in revenues to $89.1 million, and a 51 percent increase in net income to $5.9 million.
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Recruiter Name:HR Dorothy Domingo

Contact Company:Aegis Customer Support Services Private Limited.