We are currently seeking a high caliber professional to join our team as Quality Analyst.
Time to start the job search? AEGIS is hiring! Dont pull it off until next week and take a look at the job description to start your search. We provide you the best job opportunity available in Mumbai. Heres an excellent chance to give your career a dynamic growth.
Job Title: Quality Analyst
Salary : As per Industry norms
Qualification : Graduation
Two years of call centre customer care experience, preferably in a finance or sales project.
Experience into Credit cards and Insurance /BFSI or Banking process.
Excellent oral, written and interpersonal communication skills.
Exceptional listening and analytical skills.
Intermediate level of knowledge/expertise with software (Word and Excel).
Strong knowledge of customer care processes and techniques.
Demonstrated ability to work well in a team environment.
Dedication to providing exceptional customer service
Performs call monitoring and provides trend data to management team.
Uses quality monitoring data management system to compile and
Track performance at team and individual level.
Monitors inbound and outbound calls taken by customer care
Participates in call listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center executives & team leaders.
Prepares and analyzes internal quality reports for management staff review.
For further details regarding interview please contact the below mentioned HR.
Education: Graduation is Mandatory.
Experience: Minimum of 2 plus year of experience as Quality Analyst on paper.
Senior Human Resource
119, Rupa Solitaire, Millennium Business Park, Sector
MIDC Ind Area,Mahape, Navi Mumbai-400710.
M: +91 8657416676
Perks and BenefitsPF + Every Quarterly 2500 Bonus
Salary: INR 1,00,000 - 3,75,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Quality Assurance/Quality Control Executive
Desired Candidate Profile
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Aegis Customer Support Services Private Limited.
Recruiter Name:Mr Anil Katticaren
Contact Company:Aegis Customer Support Services Private Limited.