Startek is Hiring For the Quality Analyst

2 - 3 Years
Navi Mumbai, Mumbai, Thane

Job Description

We are currently seeking a high caliber professional to join our team as Quality Analyst.

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Job Title: Quality Analyst

Salary : As per Industry norms

Qualification : Graduation

Job Description:

Two years of call centre customer care experience, preferably in a finance or sales project.
Experience into Credit cards and Insurance /BFSI or Banking process.
Excellent oral, written and interpersonal communication skills.
Exceptional listening and analytical skills.
Intermediate level of knowledge/expertise with software (Word and Excel).
Strong knowledge of customer care processes and techniques.
Demonstrated ability to work well in a team environment.
Dedication to providing exceptional customer service

Job profile:

Performs call monitoring and provides trend data to management team.
Uses quality monitoring data management system to compile and
Track performance at team and individual level.
Monitors inbound and outbound calls taken by customer care
Participates in call listening programs to identify customer needs and expectations.
Provides actionable data to various internal support groups as needed.
Coordinates and facilitates call calibration sessions for call center staff.
Provides feedback to call center executives & team leaders.
Prepares and analyzes internal quality reports for management staff review.

For further details regarding interview please contact the below mentioned HR.

Education: Graduation is Mandatory.
Experience: Minimum of 2 plus year of experience as Quality Analyst on paper.


Pushpa Koli

Senior Human Resource


119, Rupa Solitaire, Millennium Business Park, Sector

MIDC Ind Area,Mahape, Navi Mumbai-400710.

M: +91 8657416676


Perks and BenefitsĀ 

PF + Every Quarterly 2500 Bonus

Salary: INR 1,00,000 - 3,75,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Quality

Role:Quality Assurance/Quality Control Executive


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Aegis Customer Support Services Private Limited.

Aegis Limited operates as a business services provider firm. The Company provides business outsourcing and back office support solutions. Aegis serves banking, finance, telecom, healthcare, travel, hospitality, retail, consumer good, oil, gas, and technology sectors worldwide.
View Contact Details+

Recruiter Name:Mr Anil Katticaren

Contact Company:Aegis Customer Support Services Private Limited.