- Excellent communication skills.
- Problem solving skills
- Ability to manage customer relationships, their expectations (and define
- acceptance criteria), and to understand requirements of business and
- customer to ensure they are translated into technical delivery benefiting
- Customer Satisfaction.
- Hands on experience of EXCEL.
Roles & Responsibility
- Managing Customer emails, Activation's, Invoice related issues & back-office operations.
- Incident Management for resolving queries with different IT teams.
- Maintains daily issue tracker.
- Completion of cases with highest quality standard.
- Manage Escalation of technical issues.
- Coordination with cross functional team.
- Working as part of the team to ensure the department offers World Class
- Customer Service at all times.
- Excellent Communication Skills in English & Hindi Mandatory
- Graduate / Undergraduate, Freshers/Experienced both can apply
- Day shift for Female candidates and Rotational shift for Male candidates
- Salary upto 16k, with Fixed Bonus.
- Work location - Yerwada
Interested candidates can directly Walk- in for an Interview with updated copy of your Resume & please carry below mentioned documents and grab on Spot Offer !!
Pan Card, Aadhar Card, Educational documents, Residential Proof, Experience documents if any.
Interview Venue :
5th Floor, Building 4, Commerce Zone, Samrat Ashok Path, Yerwada, Pune 411006 |
Salary: INR 1,25,000 - 1,75,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Back Office/Web/Transaction Processing
Role:Associate/Senior Associate -(NonTechnical)
Desired Candidate Profile
Doctorate:Doctorate Not Required
Aegis Customer Support Services Private Limited.
Recruiter Name:Mr Anil Katticaren
Contact Company:Aegis Customer Support Services Private Limited.