Aegis is hiring For the Outbound Team Leader

1 - 3 Years
Navi Mumbai, Mumbai, Thane

Job Description

Great opportunity to work with Aegis Customer Support Service Private Limited as Team Ledaer.(SPOT OFFER)
Lear and Earn with Aegis...
Time to start the job search? AEGIS is hiring! Dont pull it off until next week and take a look at the job description to start your search. We provide you the best job opportunity available in Mumbai. Heres an excellent chance to give your career a dynamic growth.

Responsibilities and Duties
Delivery of team ,service level components, quality and productivity targets & indicators
People management, as well as staff development
Operational management: managing the floor, adherence to schedule
problem resolution
Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call
Training and development of staff
Motivation, leadership for a team and developing future leaders
Recommendations for product and process development based on customer feedback and analysis of the same
Contribute for the initial hiring and selecting process of the front line
Compiling reports on teams performance and customer feedback
Communicating with team and being a focal point of dissemination of information from management to team and vice versa
Work very closely with team members to solve customer problems.
Understand agent's problems and weaknesses and address these.
Offer solutions and suggestions for process and product improvement to management.
Required Experience, Skills and Qualifications
Should be able to communicate effectively the purpose of their company to both employees and customers.
Must be able to follow the directions of upper management, and possess strong leadership and organization skills themselves.
A high degree of operational excellence with an interest to do repetitive and detailed work.
Strong organizational skills in planning work and managing data
Job Type: Full-time
Salary: Upto 3,60,000 LPA

Out Bound Team Leader Voice Process: 1 years (Required)
work: 3 years (Required)
Bachelor's (Required)
Interested candidate can walk-in for an interview from 10.00 am to 4.00 pm on the address mentioned below:

Thanks & Regard,
Pushpa Koli | Human Resources |
Aegis Customer Support Services Private Limited
119, Rupa Solitaire, Millennium Business Park, Sector I
MIDC Ind Area, Mahape, Navi Mumbai-400710|Maharashtra| India|

Perks and BenefitsĀ 

PF + Every Quarterly 2200 Bonus

Salary: INR 2,00,000 - 3,75,000 PA.

Industry:BPO / Call Centre / ITES

Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations

Role Category:Voice

Role:Team Leader -(NonTechnical)


Desired Candidate Profile

Please refer to the Job description above


PG:Post Graduation Not Required

Doctorate:Doctorate Not Required

Company Profile

Aegis Customer Support Services Private Limited.

We are a leading global business services provider of customer experience management. We offer a comprehensive suite of solutions that helps your business plan deeper, transparent and better optimized customer connections and experiences- from strategy development through execution. For 30 years, we have been the go-to experience creators for global giants across outsourcing and technology. Present in 44 locations across 9 countries and with over 40,000 employees, we manage almost half a billion customer interactions every year for over 150 clients across diverse sectors. We believe that makes us your ideal transformation partner. Our willingness to invest in forward oriented innovation and embrace a new economic era led to the successful sale of AUI to Teleperformance in the recent past. Established on a note of promise and with the right mind-set, this strategic turn redesigns our ability to tap into a world of new opportunities and results.
View Contact Details+

Recruiter Name:Mr Anil Katticaren

Contact Company:Aegis Customer Support Services Private Limited.