Great opportunity to work with Aegis Customer Support Service Private Limited as Team Ledaer.(SPOT OFFER)
Lear and Earn with Aegis...
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Responsibilities and Duties
Delivery of team ,service level components, quality and productivity targets & indicators
People management, as well as staff development
Operational management: managing the floor, adherence to schedule
Monitoring calls, coaching and feedback, responsibility for delivery of the defined customer experience in every call
Training and development of staff
Motivation, leadership for a team and developing future leaders
Recommendations for product and process development based on customer feedback and analysis of the same
Contribute for the initial hiring and selecting process of the front line
Compiling reports on teams performance and customer feedback
Communicating with team and being a focal point of dissemination of information from management to team and vice versa
Work very closely with team members to solve customer problems.
Understand agent's problems and weaknesses and address these.
Offer solutions and suggestions for process and product improvement to management.
Required Experience, Skills and Qualifications
Should be able to communicate effectively the purpose of their company to both employees and customers.
Must be able to follow the directions of upper management, and possess strong leadership and organization skills themselves.
A high degree of operational excellence with an interest to do repetitive and detailed work.
Strong organizational skills in planning work and managing data
Job Type: Full-time
Salary: Upto 3,60,000 LPA
Out Bound Team Leader Voice Process: 1 years (Required)
work: 3 years (Required)
Interested candidate can walk-in for an interview from 10.00 am to 4.00 pm on the address mentioned below:
Thanks & Regard,
Pushpa Koli | Human Resources |
Aegis Customer Support Services Private Limited
119, Rupa Solitaire, Millennium Business Park, Sector I
MIDC Ind Area, Mahape, Navi Mumbai-400710|Maharashtra| India|
Perks and BenefitsPF + Every Quarterly 2200 Bonus
Salary: INR 2,00,000 - 3,75,000 PA.
Industry:BPO / Call Centre / ITES
Functional Area:ITES, BPO, KPO, LPO, Customer Service, Operations
Role:Team Leader -(NonTechnical)
Desired Candidate Profile
PG:Post Graduation Not Required
Doctorate:Doctorate Not Required
Aegis Customer Support Services Private Limited.
Recruiter Name:Mr Anil Katticaren
Contact Company:Aegis Customer Support Services Private Limited.